Return Policy

Brynn Dianne Body Care strives to create natural products that are safe, effective and enjoyable for personal use. It is our hope that you are 100% satisfied with your purchase. If you are unhappy with your order for any reason, please email us at info@brynndianne.com so that we can work to resolve your concerns. 

To start a return, you can contact us at info@brynndianne.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brynndianne.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned and is at the discretion of the company to determine. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.